Call Center Representative | Customer Service Representative | Hybrid Opportunity

• Minnetonka, MN
• $17-$21/hour DOE
• Monday-Friday | 8:00 AM-5:00 PM
• Hybrid Schedule After Training
• Contract-to-Hire

Launch Your Career with a Growing Technology & Telecommunications Organization

Are you looking for a customer service, call center, dispatcher, scheduling coordinator, customer support, help desk, or administrative support opportunity with long-term career growth?

A growing telecommunications and technology services company is seeking a Call Center Representative to join its operations team. This is an excellent opportunity for individuals who thrive in a fast-paced environment, enjoy helping customers, and are interested in building a career within customer service, project coordination, operations, technology, IT support, sales support, or telecommunications.

Key Responsibilities

• Answer and manage high-volume inbound calls
• Provide exceptional customer service to clients, vendors, technicians, and business partners
• Route calls and follow established escalation procedures
• Document customer interactions and service updates accurately
• Enter, update, and maintain information in multiple computer systems
• Process technician check-in and check-out communications
• Coordinate technician scheduling reminder calls
• Track service-related information and ensure completion of required tasks
• Collaborate with internal departments to resolve customer concerns
• Maintain professionalism during urgent or high-pressure situations
• Support daily operations and administrative functions

Qualifications

• High School Diploma or equivalent
• Customer service, call center, reception, dispatching, scheduling, administrative, or support experience preferred
• Strong computer and data entry skills
• Proficiency with Microsoft Office (Word, Outlook, Excel)
• Experience with multi-line phone systems is a plus
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Dependable, self-motivated, and team-oriented
• Ability to remain calm and professional while handling escalated calls

Ideal Backgrounds

We encourage applicants with experience in:

• Customer Service Representative
• Call Center Representative
• Customer Support Specialist
• Contact Center Agent
• Administrative Assistant
• Front Desk Coordinator
• Receptionist
• Dispatcher
• Scheduling Coordinator
• Help Desk Support
• Operations Coordinator
• Service Coordinator
• Client Relations Representative
• Technical Support Representative
• Hospitality or Retail Customer Service

What You'll Gain

• Hybrid work schedule after training
• Career advancement opportunities into Project Management, Sales, Operations, and IT
• Annual reviews and growth potential
• Collaborative and supportive team environment
• Employee recognition and engagement programs
• Stable Monday-Friday schedule with no weekends
• Opportunity to learn telecommunications, technology, operations, and customer support industries

If you're seeking a customer service job, call center position, hybrid office role, administrative support opportunity, scheduling coordinator position, dispatcher role, customer care representative opening, or entry-level operations opportunity, we'd love to hear from you. Apply today!